To find the best solution for your business, compare help desk software in our Top 10 Help Desk Software report. Looking for more information on top help desk software solutions? Check out our customer service research center page for blog posts and reviews of the top help desk software products. Zendesk’s easy-to-use interface, cloud-based deployment, comprehensive functionality, and mobile and social support make this solution a standout in the help desk software segment. Zendesk is delivered with multiple pricing options, with the Starter edition costing $20 per year for up to 3 agents. Zendesk incorporates this user feedback into future iterations of its product, ensuring that the solution is built with the features needed most by its customer base. In addition, Zendesk also provides support for its own customers by providing an active community to access tutorials and webinars, participate in forums, submit requests, or give feedback.
#Zendesk pricing starter free#
Our roundup of the top free CRMs and free trials gives you the detailed information you need so you won’t waste time trying out software that doesn’t align with your business needs. Zendesk offers extensive mobile and social media capabilities to help companies reach their customers in a variety of channels. The 21 best free CRMs and trials Picking the right customer relationship management software is an important decision for your business. Zendesk for Twitter also allows companies to search and monitor relevant Tweets and supports Twitter clients such as TweetDeck, HootSuite, and others. With Zendesk for Twitter, companies can turn tweets into tickets to improve response times to customer support issues.
All comments are aggregated into tickets and stored in the Zendesk system, giving agents the ability to respond without needing to log into Facebook. Zendesk for Facebook is easy to set up and allows organizations to monitor their company Facebook wall posts to respond to customer inquiries and issues.
Social media has transformed the way in which companies deliver customer service Zendesk enables organizations to harness the engagement power of social media networks like Facebook and Twitter to interact with their customers and provide support. In addition to mobile support, Zendesk also provides features that enable agents to extend their reach and service to customers in popular social media networks.
#Zendesk pricing starter windows#
Zendesk mobile apps are available on all the major mobile platforms, including iPhone, Android, BlackBerry, and Windows Phone. Standard help desk features such as ticket management, reporting and analytics, self-service support, and multi-channel support are all included in Zendesk and accessible via an intuitive and elegant interface.īut, Zendesk differentiates itself from other help desk solutions in the marketplace by providing mobile apps that give support agents the ability to view, edit, and manage tickets from anywhere and at anytime. Zendesk is built with features that go beyond simple help desk tools to enable organizations to deliver better customer service. What makes Zendesk an enterprise software company to watch? Founded in 2007 in Copenhagen, Denmark, Zendesk began attracting customers and accolades in a few short years since its launch thanks to the product’s cloud-based approach and its extensive yet easy-to-use functionality.
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